Privacy policy

Privacy Policy

Nutrivanta operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a secure and reliable shopping experience for supplements, vitamins, minerals, herbal supplements, collagen, digestive supplements, amino acids, antioxidants, and other wellness products in the United Kingdom (the “Services”).

Nutrivanta is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact details such as name, billing address, shipping address, phone number, and email address
  • Financial information such as payment method, transaction details, and payment confirmation
  • Account information including login credentials, preferences, and settings
  • Transaction information including products viewed, added to cart, purchased, returned, or exchanged
  • Supplement and wellness product preferences based on your browsing or purchase activity
  • Communications with us, including customer support messages
  • Device and usage information such as IP address, browser type, location data, and interaction with the Services

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, subscribe to updates, or contact us
  • Automatically through cookies and similar technologies when you use our Services
  • From service providers who assist us with payment processing, analytics, shipping, order fulfilment, or customer support
  • From business partners or third parties, where permitted by UK law

How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Providing and improving our Services, including order fulfilment, payments, shipping, returns, and customer support
  • Processing orders for vitamins, minerals, herbal supplements, collagen, digestive supplements, amino acids, essential fatty acids, sleep supplements, enzymes, and other wellness products
  • Personalising your shopping experience, such as remembering preferences or recommending relevant products
  • Marketing and advertising, including promotional emails, product updates, or relevant advertisements
  • Security and fraud prevention, to protect our customers, website, and business
  • Customer support, to respond to inquiries and maintain our relationship with you
  • Legal compliance, including compliance with UK laws, tax, accounting, consumer protection, and data protection regulations

How We Disclose Personal Information

We may share your personal information in limited circumstances, including:

  • With Shopify and trusted service providers who support our store operations
  • With payment processors, shipping carriers, fulfilment partners, analytics providers, and customer support tools
  • With marketing and advertising partners, in accordance with their privacy policies and applicable law
  • When you request or consent to such disclosure
  • With affiliated companies within our corporate group, where applicable
  • In connection with legal obligations, business transactions, fraud prevention, or protection of our rights

Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to operate and improve the platform. Information submitted to our store may be shared with Shopify and processed in other countries.

Shopify may use data from interactions across different merchants to provide enhanced features. In such cases, Shopify is responsible for processing that data.

To learn more, you can review Shopify’s privacy practices at:
https://privacy.shopify.com/en

Cookies and Tracking Technologies

We may use cookies and similar technologies to operate our website, improve performance, remember your preferences, analyse traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your shopping experience.

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those sites. Please review their policies before providing any personal information.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18 in the United Kingdom. If you believe a child has provided us with personal information, please contact us so we can delete it.

Security and Retention of Information

While we use reasonable security measures to protect your personal information, no system is completely secure. We cannot guarantee absolute security of your information.

We retain personal information only as long as necessary to provide our Services, process orders, comply with legal obligations under UK law, resolve disputes, prevent fraud, and enforce agreements.

Your Rights and Choices

Under UK data protection laws, including UK GDPR, you may have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of your personal data in certain circumstances
  • The right to restrict or object to certain types of processing
  • The right to data portability in certain circumstances
  • The right to object to or opt out of marketing communications
  • The right to withdraw consent where processing is based on consent

You may exercise these rights by contacting us. We may need to verify your identity before processing your request.

Marketing Communications

If you subscribe to our marketing emails, we may send you updates about Nutrivanta products, supplement offers, wellness content, and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

International Transfers

Your personal information may be transferred and processed outside the United Kingdom. Where required, we rely on appropriate legal safeguards to protect your data in accordance with applicable UK data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us at:

Email: nutrivanta.co.uk@gmail.com
Store Name: Nutrivanta
Website: www.nutrivanta.co.uk